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Your Satisfaction Is Important To Us
If you are not completely satisfied with your purchase, simply return it for an exchange or refund. Items must be unworn with all buttons, tags, etc., attached and in "new and original condition". Your return must be postmarked within 15 days from the date your order was received for a refund, and within 60 days for an exchange or merchandise credit. Returns received after 60 days will automatically be refused. Additional time is allowed for returning Christmas and other gifts* (see note below). For merchandise returned after 15 days, you will receive a merchandise credit (gift certificate) good towards any future purchase at our store. Silks and other delicate items returned excessively wrinkled and disheveled may incur up to a 15% restocking fee.

We pride ourselves in selling only brand new unworn merchandise. Please do not return items that are worn, soiled, ripped, or damaged in any way -- we will not accept these items as a return. Most items are returnable in new condition, however, the following intimate items are not returnable: Bras, Bustiers & Corsets, Boxer Shorts or Briefs, Camisoles & Tap Pants, Stockings, Teddies, Teddy Gram Gift*, Thongs / Panties, Clearance Sale items. Your return must have the invoice number on the mailing label and your completed Return Form within the package.

Repack your return neatly and place back in its plastic bag with all original tags and inserts and pack in a box. Complete the Return Form filling in the quantity and write down the reason for return and whether you want a refund or exchange, sign and date, and enclose with your return. Return your merchandise. Ship your return either insured and/or with a delivery confirmation.

Pajamas & Teddy Gram Gifts. The full purchase price of a Pajamas & Teddy Gram Gift Set is not refundable because it is gift packaged for each individual order. However, the Pajamas can be returned for an exchange or a refund. The rules above apply for returning the Pajamas alone from this Gift Set.

*Gift Returns. Items purchased (in December) as Christmas gifts must be returned by Jan. 15th of the following year for a refund, or by Jan. 30th (or within 60 days of purchase) for an exchange or merchandise credit. Other gifts are allowed 30 days to be returned for a refund. If you received this merchandise as a gift, follow return steps 1 through 3. Indicate whether you want an exchange or a gift certificate sent to you.

Exchanges. You will receive an email notification when your merchandise ships. If you ordered an exchange, your credit card will be charged for the cost to ship your exchanged merchandise. If you would like to expedite the shipping of your exchange, you may place a new order online and we will issue a refund for your return.

Refunds. A refund will be issued to your credit card within 20 days after we receive your return in new condition. If you paid by money order, a check will be mailed to you. Customers are responsible for shipping charges. Should the actual shipping charges be higher than the shipping charges you paid, the balance will be deducted from your refund. If you chose "Free Shipping", a shipping charge will be deducted from your refund. Please allow up to 20 business days to process your return and issue a refund. We willl credit or refund the price of the merchandise including any taxes you were charged (excluding shipping charges). Please allow up two billing cycles for your credit to appear on your credit card statement.

Damaged Shipments. We make every effort to make sure your package arrives in good condition. However, we cannot be responsible for unforeseen problems with carriers. Sometimes, damage to shipments do occur. If there appears to be shipping damage, please keep the original shipping carton and take the following steps: 1) Promptly contact the office of the shipping company for a Damage Inspection report; 2) Request that the shipping company return the merchandise to the address listed on the package. Please do not return the merchandise yourself, as this may delay your reorder or credit. E-mail us to inform us of the damaged merchandise that will be returned and we will send you a duplicate order unless you cancel.

Refused Shipments. If you refuse to accept a shipment, you may incur a return shipping fee which is charged by FedEx or UPS that will be deducted from your refund. If you chose Free shipping, the shipping charge that you would normally incur will be deducted from your refund.

Special Orders and Bulk Items. Special orders that we may order from a manufacturer specifically for a customer that is not a regular stock item are not returnable. Also items ordered in bulk such as orders for 4 or more items in the same style, or 6 or more combined items of any style are not returnable without prior authorization (Return Authorization Number), and will incur a 25% restock fee.

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The Pajama Shoppe

Last updated: February 15, 2016